BROKER OPERATIONS
Performance overview
Conversion, pipeline and exceptions across the firm.
LEAD NUMBERS
Enquiry volume report
Leads by month
Lead sources
WEEKLY ACTIVITY
Leads, recommendations and applications by week
| Week commencing | Leads received | Recommendations sent | Applications started |
|---|
ACTIVITY
Lead progression
CONVERSION
Firm funnel
Pipeline insightConversion will update from current filters.
PLATFORM HEALTH
Integrity and recovery
Incident quick checklist
- Confirm whether one record, an import or the whole dashboard is affected.
- Record the time, broker, action and visible message; avoid repeating writes.
- Check cloud-save status and the latest import result.
- Restore a backup only into an isolated environment first.
- Verify lead counts and broker workflows before reopening access.
PIPELINE
Conversion journey
TEAM
Broker comparison
| Broker | Leads | Recommendations | Applications | Completions | Expected revenue | Status |
|---|
LEAD BOOK
All active cases
| Client | Enquired | Broker | Product | Source | Introducer | Stage | Expected revenue | Attention | Actions |
|---|
BOARD PULSE
Mortgage operations at a glance
MOMENTUM
Six-month case activity
ATTENTION
What needs action
PIPELINE
Where cases sit
PRODUCT MIX
What clients are buying
LENDER MIX
Where business is placed
BROKER MIX
Ownership and revenue
CASE REGISTER
Mortgage applications
| Client / case | Broker | Status | Product / lender | Loan | Revenue | Next due | Currently with |
|---|
PROTECTION BOOK
Live protection cases
ATTENTION
Client and policy checks
ADVISERS
Cases and commission
PRODUCT MIX
Protection needs
PROVIDER MIX
Placement concentration
SOURCE MIX
Where cases originate
CASE REGISTER
Protection cases
| Client / logged | Adviser | Source / introducer | Provider / product | Cover / term | Commission | Checks | Case notes |
|---|
PERFORMANCE
Period movement
SPEED
Case journey
WEEKLY EXCEPTIONS
Management attention required
BROKER SCORECARDS
Activity, conversion and commercial value
| Broker | Leads | Recommendations | Applications | Lead → App | Active cases | Completions | Loan pipeline | Expected revenue | Exceptions |
|---|
SOURCE QUALITY
Which channels produce valuable business?
FORWARD PIPELINE
30 / 60 / 90-day outlook
REVENUE
Expected and outstanding
PRODUCT PERFORMANCE
Volume, value and completion
LENDER PERFORMANCE
Placement, speed and concentration
FALLOUT
Lost and withdrawn business signals
INGEST
Add business content
Nothing is added automatically. Review extracted records before approving.
REVIEW QUEUE
Extracted records
Upload content and extracted fields will appear here.
View extracted email content
| Include | Result | Client | Phone | Broker | Product | Loan £ | Property £ | Source | Stage | Requirements / notes |
|---|
AUDIT TRAIL
Recent imports
APPOINTMENT PREPARATION
Fact-find reminders
Client and adviser details, meeting time and the original enquiry are filled in automatically.
RECOMMENDATION FOLLOW-UP
Mortgage recommendation chasers
Active email drafts created from recommendation documents now appear in this queue.
TASKS DUE
Open client tasks
Follow-up work from contact records, ordered by due date.
COMMUNICATION WORKBENCH
Turn recommendation terms into client follow-ups
Upload or paste the broker’s recommendation and indicative terms. Review the extracted details, then copy the two generated communications into Outlook.
SOURCE DOCUMENT
Add recommendation or terms
EXTRACTED DETAILS
Check before using
Extracted mortgage and protection details will appear here for review.
COMMUNICATION 1
Mortgage terms chase
Confirm whether the client still wants to proceed and when they would like to start.
COMMUNICATION 2
Protection follow-up
Revisit the protection needs and encourage a dedicated meeting.
Drafts are generated from extracted content and must be checked by the broker before use. Nothing is sent automatically.
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